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Course instruction will continue through remote/Internet interaction for the remainder of the Spring 2020 semester. Graduation ceremonies have been postponed until further notice.

COVID-19 Frequently Asked Questions


General Information

What are campus hours? add

All SWTJC campuses and sites are basically closed to students and to the general public.

Updated March 31, 2020

How will I be aware of other changes? add

Email, text messaging, and emergency alerts via Facebook, Twitter, and the SWTJC website will be used to communicate important changes.

Our website at www.swtjc.edu will continue to serve as the official source of information on Coronavirus and SWTJC District and will be updated as new information becomes available.

Emails and texts will be sent to employees and students to address more specific circumstances. We know that the Coronavirus situation is not only disruptive to our education and work, but also to our daily lives and families.

What precautions should I take to protect myself? add

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

  • Maintain distance between yourself and other people, even if a confirmed case of COVID-19 has not been confirmed in your community.
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

Stay home if you’re sick

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Wear a facemask if you are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Content courtesy of the Centers for Disease Control and Prevention

What is social distancing? add
The Centers for Disease Control and Prevention defines social distancing as remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.
How is SWTJC practicing social distancing? add

The SWTJC District will follow best practices, as recommended by the CDC and Texas Department of State Health Services, related to social distancing. These include:

  • Canceling meetings, events, and gatherings or transitioning them online until further notice.
  • Canceling all on-campus sporting events and extracurricular activities until further notice.

Colleges and universities across the country are taking similar precautions and making adjustments to operations and instructions to stop or slow the spread of COVID-19 in communities.

Updated March 31, 2020

Does an SWTJC community member have an obligation to report out of country travel, across state travel, or whether they have visited an airport recently? add
Yes, all SWTJC community members have a personal responsibility for the well being of our SWTJC community.  Faculty and staff should make contact with their supervisors and students should email their faculty.
Are Adult Education & Literacy services still available to students? add

Yes, but in modified form. There is no higher priority than the health and safety of our AEL participants. As such, and in response to the COVID‐19 situation we want to thank each and everyone one of you for doing your part in continuing your educational endeavors while complying with the rapidly changing CDC and government guidelines. We appreciate your patience and cooperation with us as we transition our program and services to online and remote learning in order to minimize the interruption of services to you. Together we can continue to function as normal as possible and continue to provide the services that will no doubt address your literacy needs and open doors for you down the road.

Contact Centers:

Crystal City – (830) 374-2828
sescamilla@swtjc.edu

Del Rio – (830) 703-1586 or (830) 703-1572
yrcariaga@swtjc.edu

Eagle Pass – (830) 752-761
mpbernal@swtjc.edu

Hondo – (830) 426-2018 ext. 1731
hmbrumage@swtjc.edu

Uvalde – (830) 278-4391 or (830) 278-5208
dmperez@swtjc.edu

Main Office – (830) 591-7385
ael@swtjc.edu

New Student Orientation (NSO):

  • Conduct online NSO via Zoom (blank documents shared or emailed)
  • Program POC (Point of Contact) information is shared
    • (phone numbers, best times to call, emails, webpage, social media, etc.)
  • SEF (Student Enrollment Form) is filled out over the phone
  • Student drops off required eligibility documentation to local sites
    • (CDC/Govt. recommendations apply)
  • The student is screened to minimize COVID-19 exposure risk (SWTJC‐Survey)
  • Students are scheduled sporadically to come in and be baseline assessed

Instructional Delivery:

  • Students are scheduled sporadically to come in and accumulate 12+ face to face instruction hours (unless the requirement is waived by TWC)
  • Students are provided a class syllabus
  • Students are transitioned to remote instruction
  • Classes are conducted via a combination of Zoom and Google Classrooms
  • GED Ready Vouchers are provided to eligible participants
  • Students are placed in supplemental DL Curriculum options (Aztec Software; USA LEARNS; CA Distance Learning; Skills Tutor)
  • The student is screened to minimize exposure risk (SWTJC‐Survey)
  • Students are scheduled sporadically to come in and be post‐progress assessed

 Updated March 31, 2020

Are SWTJC Daycare services affected? add

The Day Care Center will be closed until further notice.

Updated March 24, 2020

Will the Cafeteria be providing meals? add

The Uvalde campus Cafeteria will be closed until further notice.

Updated March 24, 2020

 

Will the Library be open? add

SWTJC Libraries may have their doors closed, but Librarians are still here to help! As always, the Library has many resources you can access via the Library homepage using your student login information. Resources include Databases, E-books, Digital Magazines (Flipster), and Newspapers (Newsbank).  Students in need of a Chromebook can call their local library and schedule a pick-up time Monday - Friday. If you have any questions, please call your local SWTJC Library. Uvalde (830) 591-7254, Del Rio (830) 703-1563, Eagle Pass (830) 758-4118, Crystal City (830) 374-2828 ext. 7611. Librarians can be reached by calling the Campus Library phone numbers listed above. You may also email all questions to library@swtjc.edu

Updated April 1, 2020

What are the store hours for the Bookstore? add

Beginning March 23rd, the Uvalde Bookstore will be open Monday through Friday from 9:00 am - 2:00 pm.

SWTJC Bookstore is offering free shipping to students who need to purchase books. Order online or call the Bookstore at (830) 591-7270 with any questions.

Will the Gym or Swimming Pool be open? add
The Gym and Swimming Pool are both closed until further notice.
Will the IT Department be available to help me as a faculty member or student with Canvas? add

Help Desk (830) 591-7323

The SWTJC IT Department Help Desk is available REMOTELY Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 4:00 pm.

By Appointment Only

If you need to visit the Uvalde IT Department for technical support in person, please email helpdesk@swtjc.edu or call (830) 591-7323 to make an appointment. Help Desk technicians will not be on campus unless an appointment is made to drop off devices or equipment in order to maintain minimal contact with others.

Updated March 29, 2020

 

Can I drop-off paperwork at the Crystal City campus? add
To minimize contact due to the COVID-19 outbreak, students and visitors may drop off documentation such as homework assignments, Financial Aid documents, etc., by placing them in the dropbox located at the Victor H. Lopez Library & Study Center in Crystal City. The dropbox will be checked daily for your convenience.

Student Information

Will Summer 1 2020 classes be face to face or online? add

Currently, the modes of instruction available for Summer 1 2020 are listed in the course schedule as face to face, distance learning, and online. However, please be aware that the mode of instruction for all courses is subject to change to exclusive online instruction based on further developments and safety precautions due to COVID-19.

 

I have questions, who should I call? add

Beginning Monday, March 23rd at 8:00 am, students can contact the following numbers at each respective campus with any questions they may have.

Student Call Centers

Uvalde Student Call Center (including Hondo) – (830) 591-4163

Eagle Pass Student Call Center – (830) 758-4165

Del Rio Student Call Center – (830) 703-1504

Crystal City Student Call Center (including Pearsall) – (830) 374-2828

New! I am concerned about my ability to pay my tuition and fees. What should I do? add

We are looking at various aid packages for our students that have been affected by the COVID-19 outbreak. We have pushed the April 5th FACTS payment back to May 5th. Also, we are currently looking at our ability to use some of the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) funds in order to assist students. Right now, we are concerned with helping students pay the remainder of their 2020SP balance and the summer sessions. For 2020 Fall, we will be considering a new FASFA application and will have to determine how that will reflect the change in family income due to the massive number of lay-offs connected to the virus.

In the event that you were qualified to receive Federal Financial Aid in the Fall and/or Spring of this year, please follow this link to submit a request for Summer Financial Aid.

Please keep consulting this COVID-19 Frequently Asked Questions (FAQ) webpage. We will post all new information here, including instructions regarding obtaining financial assistance.

 

I'm worried about making my payment, will that deadline be extended? add

Due to the financial pressure on our students due to the COVID-19 virus, SWTJC has determined to move the payment due on April 5, 2020, to May 5, 2020.  If you have a FACTS payment plan, please check your email for instructions from FACTS.

 

I am a Dual Credit Student, how should I proceed? add

All college courses offered for dual credit will continue via remote/Internet format, including SWTJC courses taught by High School faculty. Your instructors should have already contacted you through email, text, or phone; if not, please contact one of the Call Centers at the numbers listed in the previous item on this page. If you are not sure which number to use, call the Uvalde number.

Updated March 31, 2020

Updated! What do I do if I do not have Internet access at home? add

Wi-Fi Hotspot Access on Campus

SWTJC is providing Wi-Fi access for students, faculty, and staff in parking lots at the Uvalde, Del Rio, and Eagle Pass campus locations. If you need access to Wi-Fi, you can park in a spot within the red highlighted area and access Wi-Fi safely while practicing social distancing in your own vehicle.

Uvalde Campus Wi-Fi Hotspot Parking Lot

Del Rio Campus Wi-Fi Hotspot Parking Lot

Eagle Pass Campus Wi-Fi Hotspot Parking Lot

 

Spectrum Broadband and Wi-Fi access for households with K-12 and/or College Students

Charter Communications will offer free access to Spectrum Broadband and Wi-Fi for 60 days to households with K-12 and/or college students who do not already have a Spectrum Broadband subscription.

Please call 1-844-488-8395once a representative is reached, it is imperative that students mention the free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps

These calls will go through to the standard Residential Sales line, be sure to mention the above note in order to receive the offer.

Updated April 7, 2020

New! How do I update my contact information (phone, email, etc.)? add
Students should complete the “Readmission Form” (top-half only) and send the form to the Admissions Office account which is admoffice@swtjc.edu. You will receive a confirmation notice within 24 hours to let you know processing is complete. It is important that your current phone number and email are up to date so that you will receive important notices from SWTJC staff and faculty.
Updated! In need of Mental Health Services and Resources? add

Mental Health Services

SWTJC Care Team

The Disaster Distress Helpline (800) 985-5990

The helpline will help anyone who needs assistance when it comes to the mental or emotional effects caused by developments related to the coronavirus pandemic. Available 24/7 free of charge

COVID-19 Mental Health Support Line (833) 986-1919

Texas Health and Human Services

Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic now have a new statewide support line available 24/7.

Updated March 31, 2020

 

New! Can I still get tutoring services to help me with my classes? add

We will not hold face-to-face tutoring hours until further notice, however, we realize that tutoring is an essential resource for many of our students. Therefore, we will offer individual online tutoring for the remainder of the semester.

Student Success Center Virtual Tutoring

Writing Center Virtual Tutoring

When will classes resume? add

Course instruction will continue through remote/Internet interaction for the remainder of the Spring 2020 semester. Graduation ceremonies have been postponed until further notice. Powers & Kirchner Child Development Center (SWTJC Daycare) and the Matthews Student Center Cafeteria on the Uvalde Campus will also be closed until further notice.

 

 

What is the deadline for Graduation applications? add
Graduation applications can be turned in through Friday, April 17th at 4:00 pm. Please download the Graduation Application, save to your computer, fill out the form, save changes and submit via email to your Advisor.
Can I schedule an appointment with a Counselor or Advisor? add

In-Person Advising will NOT be available until further notice. You may schedule appointments starting April 1st and you will be contacted via phone or email by your Academic Advisor. Please make sure valid contact information is provided.

Updated March 30, 2020

Will the Testing Center be open for testing services? add
All testing has been canceled until further notice.
Can I come to my dorm room? add
All SWTJC student housing is closed for the remainder of the Spring 2020 semester. The Vice President of Administrative Services may make an exception to this decision on a case-by-case basis.

All students with current housing contracts may remove their belongings from their dorm rooms. Only ten persons will have access to the building at any given time. Please plan to remove your belongings according to the following schedule:

  • Rooms 101-106  Tuesday, March 24 from 8:00 am to 10:00 am.
  • Rooms 225-230  Tuesday, March 24 from 10:00 am to 12:00 pm.
  • Rooms 113-118   Tuesday, March 24 from 1:00 pm to 3:00 pm.
  • Rooms 201-206  Tuesday, March 24 from 3:00 pm to 5 pm.
  • Rooms 125-130  Wednesday, March 25 from 8:00 am to 10:00 am.
  • Rooms  237-242  Wednesday, March 25 from 10:00 am to 12:00 pm.
  • Rooms  136-141  Wednesday, March 25 from 1:00 pm to 3:00 pm. 
  • Rooms  213-218 Wednesday, March 25 from 3:00 pm to 5:00 pm.
  • Rooms  119-124  Thursday, March 26 from 8:00 am to 10:00 am.
  • Rooms  207-212  Thursday, March 26 from 10:00 am to 12:00 pm.
  • Rooms  142-147  Thursday, March 26 from 1:00 pm to 3:00 pm.
  • Rooms  219-224   Thursday, March 26 from 3:00 pm to 5:00 pm.
  • Rooms  107-112  Friday, March 27, from 8:00 am to 10:00 am.
  • Rooms  231-236  Friday, March 27 from 10:00 am to 12:00 pm.
  • Rooms  131-135 Friday, March 27 from 1:00 pm to 3:00 pm.
  • Rooms  243-248  Friday, March 27 from 3:00 pm to 5:00 pm.


If you are unable to arrive during your assigned time, please email Justin Barbosa, Sylvia Fernandez, or Oscar S. Garcia to make arrangements.

Updated March 20, 2020

Updated! Will our Graduation date be changed? add

Will the Graduation ceremony dates be changed?

For the safety of our students and community, the May 2020 Graduation Ceremonies will be postponed until further notice. Please continue to visit the SWTJC website and social media platforms for future updates.

IMPORTANT: All students that have completed requirements will still be officially graduated at the end of the Spring 2020 semester. Transcripts will be updated to reflect graduation and be available for request to be mailed after May 20th. Diplomas will be mailed starting in mid-June. Please be aware that all student records must be clear from all holds before SWTJC can release transcripts or diplomas.

Updated March 30, 2020 

Preparing Students For Online Learning add

This site will be available for the next 30 days.

To access online resources, visit www.go2ie.com/onlinelearningstudent and follow the next steps:

  • Create an account
  • Fill out the information about who you are and where you study
  • Start utilizing online orientation and student success workshops

How to log in and what's included


Faculty & Staff Information

Faculty and staff - please complete the Travel Information Form regarding your travel during Spring Break. Once you have completed the form, it will be reviewed by administration and you will be notified as to whether or not you should return to work.

Please be advised that if you did travel out of state or out of the country (including Mexico), Administration recommends employees stay home for five workdays. If no symptoms arise, you may return to work the following Monday.


When will employees return to work? add
SWTJC District employees will be returning remotely to regular schedules the week of March 16-20. Employee-specific information will be shared via email.
Can I still travel for work? add
Business travel outside of the SWTJC services area is limited to essential travel, which is travel required by law or in relation to the health and safety of the SWTJC District community.
How do I forward my campus calls to my cell phone? add

Forwarding Calls to Your Cell Phone

  1. Press the Fwd All button located under your phone screen.
  2. Type in your number exactly the way you normally dial out For example 9XXX-XXXX for local calls and 91(210)XXX-XXXX for long-distance calls. If you cannot physically access your phone, please send an email to the IT Department at helpdesk@swtjc.edu with your name, extension and the number you wish to forward your calls to and we will apply the forwarding to your phone.
  3. When you return to your office, turn this feature off by pressing the Fwd All button again.
Can I check my campus voicemail or change my voicemail greeting when I am away from my office? add

Checking your Voicemail from Off-Campus

  1. Call your office phone number.
  2. Press * as soon as your greeting begins.
  3. Enter your ID (your four-digit extension) followed by the # button.
  4. Enter your PIN followed by the # button. This is the same PIN you use to check voicemail from your office.

Changing Your Voicemail Greeting

If you are needing to temporarily change your Voicemail Greetings, we recommend activating the Alternate Greeting. By doing so, you can switch back to your Standard Greeting when you no longer need the Alternate Greeting.

  1. Access voicemail. If you are off-campus, follow steps 1-4 of Check Your Voicemail.
  2. Press 4 for Setup Options
  3. Press 1 to Change Your Greeting
  4. Press 3 to Edit Other Greetings
  5. Press 3 to Edit Your Alternate Greeting
  6. Press 1 to Re-record This Greeting
  7. Press 3 to Turn On or Off
  8. Press # to Leave On Indefinitely

 

How can I access my computer and its files from home? add

Follow the links below to download the Virtual Private Network (VPN) Client software to your respective device.

Installing, Configuring and Using Fortinet VPN Client for Chromebook

Installing, Configuring and Using Fortinet VPN Client for Mac

Installing, Configuring and Using Fortinet VPN Client for Windows

Next, download Microsoft Remote Desktop from the Google Play Store, the App Store, or the Microsoft Store, whichever corresponds to your respective device. Please Note: Most Windows devices should already have Remote Desktop installed by default.

Lastly, please contact the SWTJC IT Department Help Desk at (830) 591-7323 to configure Remote Desktop in order to remotely access your office computer.

Updated April 2, 2020 

How do I protect my home office from potential scams or phishing threats? add
As most of us ease into working from home during the COVID-19 outbreak, it is essential to remain vigilant and be aware of potential incoming malicious activity from cyber attackers looking to take advantage of public concern by launching large-scale scams and phishing attacks. 

The Texas Department of Information Resources has shared the information below with guidelines to help you maintain a safe cyber environment while working from home.

Working from Home Tips and Guidelines